Plugin Contributor
bcrodua
(@bcrodua)
Hi Leandro,
Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.
To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.
Regards,
Bryle
Hello @bcrodua,
Thanks for your contact.
I reduced the files to 25MB, but the issue persists: “The backup is being aborted for a repeated failure to progress.”
See screenshot: https://files.fm/u/ntwv65e2rt
See log: https://files.fm/u/tkn5uphwzf
The PHP version is 8.4.
Is UpdraftPlus working correctly?
Best regards,
Leandro Silva
Plugin Contributor
bcrodua
(@bcrodua)
Hi @leandrosilvaarq
Thanks for sharing the details and the log.
UpdraftPlus relies heavily on your server’s available resources to run backups smoothly. Based on the log and error, we recommend the following:
- Increase the
max_execution_time
- Increase your site’s memory limit
- Raise the I/O limit if possible
These adjustments should help prevent timeouts and allow the backup to complete successfully. You may need to ask your hosting provider to assist with making these changes.
Best Wishes,
Bryle
Hello,
The current settings are already:
- max_execution_time: 900
- memory_limit: 512M
- upload_max_filesize: 512M
- post_max_size: 512M
- I/O limit: 42 MB/s
Best regards,
Leandro Silva
Plugin Contributor
bcrodua
(@bcrodua)
Hi Leandro,
Thanks for the update!
Please try running a new backup now with the current server settings.
If it still fails, try running another backup but this time exclude the “Uploads” component (you can do this by unchecking it before starting the backup). This component typically makes up about 80% of the site’s total size, so excluding it can help us narrow down the issue.
Let us know how it goes so we can assist you further.
Best regards,
Bryle
Hi @bcrodua,
I excluded the “Uploads” component option, but the issue persists: “The backup is being aborted for a repeated failure to progress.”
See screenshot: https://files.fm/u/n5x3fzjykz
See log: https://files.fm/u/nskwsp49m6
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Thanks for sharing the log and screenshot.
From the log, it looks like the backup process is stalling before it can finish uploading to Dropbox. Please try reducing the split archive size in UpdraftPlus > Settings to 200 MB so the backup completes in smaller chunks, and also temporarily deactivate any caching or optimization plugins while testing the backup.
After making these changes, try running a fresh manual backup and let us know if it completes successfully.
Best,
Bryle
Hello @bcrodua,
I reduced the archive size to 200 MB, kept the “Uploads” component option excluded, and deactivated the cache plugins, but the problem persists: “The backup is being aborted for a repeated failure to progress.”
It appears that none of the potential solutions are working.
See screenshot: https://files.fm/u/b27ca8ym3u
See log: https://files.fm/u/adz9e9x3vf
Best regards,
Leandro Silva
Plugin Contributor
bcrodua
(@bcrodua)
Hi Leandro,
I am seeing some warnings relating to the “Others” component. Can you exclude that as well for troubleshooting purposes please.
Thanks,
Bryle
Hi @bcrodua,
Apparently, the problem is being caused by the Others component.
Which of the options below might be causing the issue?
See screenshot: https://files.fm/u/sbyzvwyc4d
Exclude these from Others: (the asterisk character matches zero or more characters)
upgrade
cache
updraft
backup*
*backups
mysql.sql
debug.log
wflogs
Best regards,
Leandro Silva
Plugin Contributor
bcrodua
(@bcrodua)
Hi Leandro,
To find out, can you send again a copy of the backup log?
The current exclusions are all okay nothing to be changed there.
Thanks,
Bryle
Hi,
The log is saying that your memory limit is actually 256: https://snipboard.io/6gKGEs.jpg
Can you up this to 512 by adding the following to your wp-config;
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
You are also getting a warning about low visitor numbers.
UpdraftPlus can only make a backup when WordPress is loaded into Memory. This normally happens when someone visits the site.
I would recommend setting up a number of dummy visits to the site via an external cronjob.
These are automated tasks performed by the server.
You will need to set up an automated task to visit your site (please set the cron job to visit: http://yourdomain.com/wp-cron.php?doing_wp_cron )every 1-5 minutes (This will also keep the rest of your WordPress scheduler running):
Your hosts may have a tool to set up a cronjob, or you can use an online tool such as EasyCron
