Plugin Contributor
bcrodua
(@bcrodua)
Hi Thomas,
UpdraftPlus has been designed to be dependent on the server resources. Can you ask your host/server admin to check their PHP error log to know the exact cause of the issue?
Regards,
Bryle
Thanks for your reply, Bryle.
The strange thing, as I explained, I have the exact same website but written in English, which uses the same resources as this server and backups up in the same Google Drive account without any trouble at all.
Anyway, I’ll check out with the server and come back to you.
Hi Bryle,
I spoke with the tech team in my server. They recommended I upgraded both WordPress and PHP for UpdraftPlus latest version to work.
I did that. Started a new backup. Everything seemed to go great but at the end of the backup I get a message saying that the backup didn’t finish and that a resumption time was programmed. But nothing happens. In the regular “progress bar” I get the message “Waiting for resumption time to retry for errors” (this is a translation because my WordPress is in Spanish, but you’ll surely know what I mean).
I tried manually stopping this “resumption” time and starting a new backup but the plugin seems to go back to where it left in the previous backup!!!
What should I do, please? I haven’t been able to make a proper backup since the last days of June!
Thanks so much for your help!
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Can you share the latest log, please?
Thanks,
Bryle
I uninstalled and re-installed UpdraftPlus and did a new backup.
It seems when you uninstall UpdraftPlus there are features that are not deleted. You may notice that the next “automatic backup” is schedule for 3 days ago, for example!
Here are the links to the following:
– latest log: http://www.fundacionretonio.com/Updraft-log-screencaptures/log.58f712351f46.txt
– screencapture when backup stops: http://www.fundacionretonio.com/Updraft-log-screencaptures/progress-bar-stops.jpg
– error message: http://www.fundacionretonio.com/Updraft-log-screencaptures/message-resumption.jpg
– Google Drive last files uploaded from Updraft: http://www.fundacionretonio.com/Updraft-log-screencaptures/google-drive-files.jpg
If you see the google drive files, all zip files were uploaded except the “uploads”. I know those zip files are correct in size, at least, because they almost match a previous copy I have dated in June.
Hope this will help find the issue that’s stopping the backup to complete successfully.
Thanks again!
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Yes, uninstalling UpdraftPlus does not delete the old settings.
You need to wipe out settings in the Advance Tools tab to reset.
Thanks,
Bryle
Thank you, Bryle. Tech team from my server informed me they have set disk space for the account to unlimited and corrected the permissions of all website files / folders just in case this was causing the backup interruption.
Could you see anything in the logs or screencaptures that can explain why the backups do not complete successfully?
Thanks!
P.S.: I just made a new backup not including “uploads” and it worked fine. Seems there’s something in the “uploads” folder that’s making the whole backup not working.
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This reply was modified 4 years, 10 months ago by
made2105.
Plugin Contributor
bcrodua
(@bcrodua)
Hi @made2105
Please can you share the latest backup log?
Thanks,
Bryle
This is the last full backup log, one that shows the error.
– latest log: http://www.fundacionretonio.com/Updraft-log-screencaptures/log.58f712351f46.txt
The last backup log I did was not complete as I indicated that uploads were not to be included. And that backup worked fine…
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
The log shows a different error
0123.529 (0) Google Drive: Upload error: Operation timed out after 60001 milliseconds with 0 bytes received (line: 117, file: /hermes/walnacweb05/walnacweb05ab/b2256/retono/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)
That message indicates that the CURL request is timing out
Could you check with your hosts to see why that is?
Could you also try to reduce the split archive size further down to 25mb? Then run a test backup again please?
Thanks,
Bryle
Hi,
I’ll check that out with the hosting server and come back to you.
thanks!
