Updted doesn’t work

  • Resolved planaje

    (@planaje)


    11 months, 3 weeks ago

     I’ve updated to the latest version, and neither the visitors nor the visits are updating.

    I rolled back the update, but it still doesn’t work.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mehmet

    (@gandomi)

    11 months, 2 weeks ago

    Hi @planaje,

    We sincerely apologize for the ongoing issues you’re experiencing.

    We’re finalizing a new update that will fully resolve this, and it will be released very soon. In the interim, please consider trying the SQL quick fix provided previously to restore tracking:

    ALTER TABLE wp_statistics_visitor
ADD first_page BIGINT UNSIGNED NULL DEFAULT NULL AFTER source_name,
ADD first_view DATETIME NULL DEFAULT NULL AFTER first_page,
ADD last_page BIGINT UNSIGNED NULL DEFAULT NULL AFTER first_view,
ADD last_view DATETIME NULL DEFAULT NULL AFTER last_page;

    We’ll notify you immediately once the update is available.

    Best regards,
    Mehmet

    Mehmet

    (@gandomi)

    9 months, 3 weeks ago

    Hi @planaje,

    Since some time has passed and we haven’t heard back from you regarding this ticket,
    we will mark it as resolved for now.

    If you still need assistance, please feel free to reply and we’ll reopen the ticket.

    Best regards,
    Mehmet

Viewing 2 replies - 1 through 2 (of 2 total)

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