Plugin Support
MixHa
(@mixha)
Hello @kosta313 ,
The URL that you originally used for the super-quick migration was not valid.
Please download the backup file (.zip) from the website where you created it, and take a peek inside it – if you can see the content inside, including the manifest json file, then the backup file should be valid. If not, then on the source site:
Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team
And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm
Please paste the debug code in your reply.
—
If the backup file seems valid, please upload it manually to the destination site where you want to migrate/restore. You can do this via Backup Migration plugin section “Manage & Restore Backups”, then:
Please follow these steps on the destination site:
- Go to “Other options” section
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
Once you do that, try to run the restoration from the plugin section “Manage & Restore Backups”, using the backup file that you uploaded.
Let me know if that worked for you 🙂
Thank you!
Hello
Before you reply me, i tried with the ZIP file.
But i didnt followed the steps with “other option sections”.
Now : both of my sites are down for wp-admin.
My new site : casalove.fr
And the original one : siteinternet-gite.com
They are both the same but I cannot go to the WP-admin in both sites….
The Zip i used, yes i can read inside and see the Json.
How can i do now, to repair my original site and the new one ??…
Thanks
-
This reply was modified 2 years, 5 months ago by
kosta313.
Plugin Author
iClyde
(@iclyde)
Hi @kosta313
The issue you describe sounds like case-sensitive prefix issue.
As you said that you can go to the JSON file within the ZIP you should be able to read table_prefix property at the end within the JSON file.
Alternatively, you can go to the source site where you created the backup and open wp-config.php and copy $table_prefix variable from here.
Once you do that, go to the site’s File Manager – where you can’t access wp-admin and open wp-config.php then make sure that all characters of $table_prefix on that site are the same, size matters here if some of these letters are lower-cased or upper-cased, make sure it’s the same as in JSON file or wp-config.php of source site.
That is because some databases are configured to not distinguish case sensitive characters while WordPress relies on it while setting up permissions table for all users.
Once you do that, try to log into your account again.
Let me know if that resolves your issue 🙂
Thank you!
