Maybe the zip file you bought doesn’t only contain the theme, but instead for example a folder with documentation, copy right stuff etc. and a folder with the theme itself. Obviously you only want the theme itself to be uploaded
As this is a commercial theme, we cannot really help. You need to seek support from the theme vendors.
Thread Starter
yukon4
(@yukon4)
Yes, MindstateNL, there is some documentation included.
Within the main zip file that I downloaded, there are 3 folders:
1. Theme
2. PSD
3. License
Within “Theme” folder, there is a “showtime.zip” file — that ought to be the correct file to upload — containing only the theme itself and no other documentation? (would I need to upload the other 2 items above as well?)
I did that and still get error message. The host says check with WordPress, WordPress says check the Theme vendor…. I did send the theme creator a message but no reply yet.
In general — does it sound like I am clicking on the right items?
Thanks!
What error message are you getting?
Have you unnzipped showtime.zip file and see what you have in there.
You do need to upload
2. PSD
3. License
Thread Starter
yukon4
(@yukon4)
This is the error message I get each time. I’m going to use FTP to upload it. If I do that, I go into the WordPress install, then I’m into the “themes” directory. What needs to go in here? Everything that came in the zip file, including the PSD folder and the License folder?
———————————
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Sounds like the problem is with your host give them a call
Thread Starter
yukon4
(@yukon4)
I think I got it now….. maybe….. possibly…. we’ll see….thanks everyone!!
