• Resolved hurserc

    (@hurserc)


    Hi. I’m testing your plugin and have successfully completed a backup on one WordPress website that is locally hosted in XAMPP.

    I’m looking to put this backup on a new WordPress instance on XAMPP.

    When I install the plugin on the new WordPress instance and go to upload the backup I’m getting an error to say it’s not a valid backup. I would really appreciate some help. Thank

    Debug Code: BMI-JxXWRQ5P-04383

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @hurserc

    Message you received in logs may appear when your backup is broken or incomplete.

    Check if backup you’ve created is visible in our plugin settings – backup(s) list (on the website where you created it).
    That list can display only valid backups and if it’s not there it may mean it’s not restorable.
    It can be caused by damaged files included in the backup, commonly from other backup plugins.

    Please carefully follow the steps below for each site.

    On the site where you made the backup:

    1. Go to our plugin settings and open “Other options” section
    2. Enable alternate download method: https://prnt.sc/1slr41w
    3. Save that section
      – No need to make new backup
    4. Download backup file once again

    Now, go to the site where you want to restore your backup:

    1. Open “Other options” section as well
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save that section
    4. Force both processes to stop: https://prnt.sc/1trv1tm
    5. Try to run the migration again

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @hurserc ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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