Uploading from mobile devices

  • Resolved dmitriy517

    (@dmitriy517)


    5 years, 9 months ago

    Hello, using the MediaPress plugin and I really like it. But there was one problem. When I download a video from a laptop, if I click on it, it opens fine and plays right away, and if I download a video from a mobile phone, it loads, but when I click on it, then I go not to the video, but to the link to the video. I want to click on the video to open the video, not the link to it. How to do this?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter dmitriy517

    (@dmitriy517)

    5 years, 9 months ago

    Hello, is my problem being solved? Please let me know

    Thread Starter dmitriy517

    (@dmitriy517)

    5 years, 9 months ago

    Does support work at all?

    Plugin Author Brajesh Singh

    (@sbrajesh)

    5 years, 9 months ago

    Hi dmitriy517,
    I am sorry, we do not use the support here or keep a proper watch on the topics.

    We provide instant support for this plugin via
    https://buddydev.com/support/forums/forum/mediapress/community-support/

    As of your issue, I am not sure of the issue.

    If you can create a topic at our forum, We may be able to help in a better way.

    Thank you
    Brajesh

    Plugin Author Brajesh Singh

    (@sbrajesh)

    5 years, 9 months ago

    Also, I will be glad to assist you here if that helps.

    Can you please help me understand it better.

    1. Is the video playable on desktop/laptop?
    2. Are you facing issue with video playing over mobile?

    Regards
    Brajesh

    Thread Starter dmitriy517

    (@dmitriy517)

    5 years, 9 months ago

    1)Yes
    2)No
    Hello, there are no problems with playing the video. The problem is that when I upload a video from a laptop, it is uploaded to the site and if I click on it, it will open immediately. And if I upload a video from a mobile device, it is loaded on the site, but when I click on it, it is not the video that opens, but the link to it. It’s a bit difficult to explain. Try to go to the site and click on the video. The first one in the feed is downloaded from a laptop, and the second from a mobile device

    Thread Starter dmitriy517

    (@dmitriy517)

    5 years, 9 months ago

    Could we continue our conversation here?

    Plugin Author Brajesh Singh

    (@sbrajesh)

    5 years, 9 months ago

    Thank you.

    I am able to see the issue now.
    The problem is video encoding.

    The video you are uploading from mobile is a .mov file which is not a web playable format. That’s why it is not opening the player.

    The solution is to use a transcoder for converting it to h.264 encoding which can be played over web.
    We have a free plugin(It needs FFMPEG installed on your server)
    https://buddydev.com/plugins/mpp-local-transcoder/

    Please give it a try if you are on a VPS/Dedicated hosting.

    Regards
    Brajesh

    Thread Starter dmitriy517

    (@dmitriy517)

    5 years, 9 months ago

    I installed and activated the plugin (transcoder), I also have vps and ffmpeg, but for some reason the videos do not want to be encoded and they give an error status. How to fix this?

    Plugin Author Brajesh Singh

    (@sbrajesh)

    5 years, 9 months ago

    Hi,
    Is there any chance you are using ubuntu and FFMPEG installed via snap?

    The php script must be able to run ffmpeg and the ffmpeg binary needs permission to read/write in your wp-content/uploads directory.

    Can you please check the video file directory for a log file and seee what error it is showing ?

    Regards
    Brajesh

    Plugin Author Brajesh Singh

    (@sbrajesh)

    5 years, 9 months ago

    Marking resolved.

Viewing 10 replies - 1 through 10 (of 10 total)

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