uploads-webpc folder

  • Resolved tansu

    (@tansu)


    3 years, 3 months ago

    Hello all,

    First of all, thanks for the great plugin.

    I converted all media to webp without an issue. But all converted media is now in a folder named /uploads-webpc. And website still showing media from usual uploads folder. Is there something I am missing? I could not find any settings to set a folder to display in the front end.

    Thanks

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    Hi @tansu,

    Thank you for your message.

    Can you give me your website URL? I’ll check it.

    Best, Mateusz

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Hello,

    Thanks for the quick response

    its: newslabturkey.org

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    Thank you @tansu,

    Do you have any option to clear the cache in the hosting settings panel? Please try clearing the cache.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Thanks again Mateusz,

    No we dont have a cache option in the hosting or wordpress admin. On the other hand we are using the plugin for at least 3 months now. I believe it was ok at the beginning. I just realized this because our hosting gave us a warning about file count. Between the original uploads folder and uploads-webpc folder, which one should I delete? We have around 100k images and this makes it very huge for the hosting

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    @tansu I see that some files are displayed in WebP format and some are not. It looks as if some of the files are displayed from the cache.

    Could you send me a screenshot of the Help Center tab in the plugin’s settings. I will check it because in this tab I have information about the status of your website.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Thanks

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    Thank you @tansu,

    There seems to be a problem with your hosting. Please follow the steps below:

    This will allow me to better investigate the situation.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Sorry for the late reply,

    I added the folder to our root

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    @tansu It appears that your server uses the cache for HTTP requests. The rules from the .htaccess file or from Nginx configuration are not executed every time when the image is loaded, but the last redirect from cache is performed.

    Please, contact your hosting support or CDN support and send them the following message:

    I have a problem with the cache for HTTP requests on my website – newslabturkey.org. This prevents JPEG or PNG files from being dynamically redirected to WebP or AVIF, depending on whether the browser supports the format. Here are potential sources of this issue:
    – the server or CDN server does not support the “Vary: Accept” HTTP header or handles it incorrectly (the cache for redirects should be based not only on the URL to the file, but also on the value of the Accept header sent by the browser)
    – the server or CDN server does not support the “Cache-Control: private” HTTP header or handles it incorrectly (this header should be able to disable caching for static files on the CDN server or proxy server)
    – the website is running on the Nginx server without support for .htaccess files and not all the steps described in the plugin FAQ (in the question: Configuration for Nginx) have been followed correctly

    More information on debugging this issue can be found here.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Hi again @mateuszgbiorczyk, thank you for your detailed answer.

    Two questions,

    How about the folders? Can I delete one of them? uploads and upload-webpc

    And if the hosting providers response was negative, and if I need to uninstall, which files should I delete after uninstalling

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    @tansu In the WordPress panel, you can deactivate the plugin and then uninstall it via the WordPress panel. Then the plugin will clean up after itself.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    Thank you very much for your helps,

    I am going to speak with the hosting now.

    Cheers

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 3 months ago

    @tansu Please let me know what their response will be.

    Thread Starter tansu

    (@tansu)

    3 years, 3 months ago

    ok, I will

    Thanks

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    3 years, 2 months ago

    @tansu Did you get any response from the hosting side?

Viewing 15 replies - 1 through 15 (of 15 total)

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