UptimeRobot user agent

  • Resolved trbroyles1

    (@trbroyles1)


    4 years, 11 months ago

    Hi guys,

    can you please add the user agent:

    Mozilla/5.0+(compatible; UptimeRobot/2.0; http://www.uptimerobot.com/)

    to your list of recognized “good” user agents. This is for https://uptimerobot.com, which we use for monitoring a lot of our sites. We are getting some instances of the anti-crawler mode of anti-spam firewall blocking their traffic, which is causing false reports of a down site.

    • This topic was modified 4 years, 11 months ago by trbroyles1. Reason: formatting
Viewing 7 replies - 1 through 7 (of 7 total)
  • SergeM

    (@serge00)

    4 years, 11 months ago

    Hello, @trbroyles1.

    We will investigate the UptimeRobot case as soon as possible and contact you when we get any results.
    It may take up to 1-2 business days. Please, wait.

    Plugin Author alexandergull

    (@alexandergull)

    4 years, 11 months ago

    Hello.

    This is for https://uptimerobot.com,

    All of their known IP addresses are whitelisted on our server-side.

    Can you tell me the IP address of UptimeRobot that was blocked?

    Be well,

    Plugin Support katereji

    (@katereji)

    4 years, 11 months ago

    Hello.
    Sorry for the inconvenience caused. The issue has been resolved.
    There should be no more blocks.
    Please contact us if you face any issues in the future.
    Be well.

    Thread Starter trbroyles1

    (@trbroyles1)

    4 years, 11 months ago

    Hello,

    It is still happening.

    Currently, UptimeRobot thinks our site has been down for 15 hours even though it is up and running (tested and verified).

    CleanTalk Anti-Spam Firewall logs show that this IP from UptimeRobot was blocked by anti-crawler mode: 167.99.209.234

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 years, 11 months ago

    Hello,

    We will check this once again. We will contact you within 1-3 business days.

    Plugin Support katereji

    (@katereji)

    4 years, 11 months ago

    Hello.
    We are still working to solve the issue, but as a temporary solution, we suggest you disable the Anti-Crawler option (WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> uncheck the Anti-Crawler —> Save Changes.
    Also please check what version of the Anti-Spam plugin is installed on your website. It should be one of the latest versions – 5.159.x.

    Plugin Support katereji

    (@katereji)

    4 years, 11 months ago

    @trbroyles1 could we also ask you to contact us via our ticket system https://cleantalk.org/my/support/open? We would like to investigate this issue more thoroughly.

Viewing 7 replies - 1 through 7 (of 7 total)

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