[Urgent] ERROR: Invalid verification code.

  • Resolved ricko23

    (@ricko23)


    3 years, 1 month ago

    Hello.

    I hope this email finds you well. I am writing to seek your assistance regarding an issue I have been experiencing with our website since its installation over two weeks ago.

    Every time I try to log in to my account, I receive an error message stating “ERROR: Invalid verification code,” even though I am confident that I am entering the correct authentication code. Kindly find the details here: https://imgtr.ee/i/tessstt.aD9u2

    As this problem has persisted for more than two weeks, I am reaching out to your team for help in resolving this issue. I would appreciate it if you could investigate the matter and provide me with a solution to fix the problem as soon as possible.

    Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor robertabela

    (@robert681)

    3 years, 1 month ago

    Thank you for using our plugin Ricko23.

    I am sorry to read about your issue. Usually this happens because either the server’s time or the time of the device you are using to generate the one time codes is wrong / not synced properly.

    So can you start by ensuring that the web server’s time, and the time of the device from where you get the one-time code are correct?

    If you try the above and it still does not work, we’ll need more information. You can start by sending us the System Information file (from the Contact and Help Us page in the plugin) via email at [email protected].

    Please do not share that file on this forum since it contains technical data about your website’s and plugin’s setup.

    Looking forward to hearing from you.

    Thread Starter ricko23

    (@ricko23)

    3 years, 1 month ago

    Thank you for providing that information quickly.

    Also, could you please let me know if there are any potential faults brought on by other plugins? In that case, do you have the specifics plugins so we may check the plugins on our site?

    Thank you.

    Plugin Contributor robertabela

    (@robert681)

    3 years, 1 month ago

    Hello Ricko,

    So far we have never had any such issues, so no, there are no plugins that we know of that could affect this. But if you have any suspicion, please let us know. We’d be happy to test it.

Viewing 3 replies - 1 through 3 (of 3 total)

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