• Resolved eirinigiak

    (@eirinigiak)


    Hello,
    Since yesterday, the payment service on the e-shop I manage ([ redundant link deleted ]) has stopped working. Could you please let me know why this is happening and how it can be resolved?

    When a customer places an order and clicks “Complete Order,” they are not redirected to the payment environment. Instead, they see the following message:

    “Thank you – your order is awaiting payment. You will be automatically redirected to the Piraeus Bank Paycenter to complete your payment.”

    However, the redirection never happens.

    Please look into this as soon as possible, as I am losing several orders due to this issue.

    Thank you in advance,

    • This topic was modified 9 months, 1 week ago by eirinigiak.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support gibeladakis

    (@gibeladakis)

    @eirinigiak hello. i would like to inform you that no changes have been made on the plugin so the problem is on your side.

    We suggest that you 1st confirm with the bank that they have the correct links
    WITH PERMALINKS SET

    • Website url : http(s)://www.yourdomain.gr/
    • Referrer url : http(s)://www.yourdomain.gr/checkout/
    • Success page : http(s)://www.yourdomain.gr/wc-api/WC_Piraeusbank_Gateway?peiraeus=success
    • Failure page : http(s)://www.yourdomain.gr/wc-api/WC_Piraeusbank_Gateway?peiraeus=fail
    • Cancel page : http(s)://www.yourdomain.gr/wc-api/WC_Piraeusbank_Gateway?peiraeus=cancel

    WITHOUT PERMALINKS (MODE=SIMPLE)

    • Website url : http(s)://www.yourdomain.gr/
    • Referrer url : http(s)://www.yourdomain.gr/checkout/
    • Success page : http(s)://www.yourdomain.gr/?wc-api=WC_Piraeusbank_Gateway&peiraeus=success
    • Failure page : http(s)://www.yourdomain.gr/?wc-api=WC_Piraeusbank_Gateway&peiraeus=fail
    • Cancel page : http(s)://www.yourdomain.gr/?wc-api=WC_Piraeusbank_Gateway&peiraeus=cancel

    Response method : GET / POST
    IP: Your’s server IP Address

    You will also need to pay attention to the following:

    a) The order completion page on your Woo Commerce site should be in the format http://www.yourdomain.gr/checkout/.

    You will need to edit the permalinks on your site and edit the URL path so that it is exactly as shown above.

    b) Make sure that the selected Return Page is the Page: Thank you

    Other than that , you will have to check the relevant logs if the problem still continues. Please check also verify that a new plugin that might have been installed or any other update might be causing this problem that your error logs may record .

Viewing 1 replies (of 1 total)

The topic ‘Issue with Payment Gateway’ is closed to new replies.