Url with ports

  • Resolved danielarroyo98

    (@danielarroyo98)


    3 years, 5 months ago

    I am configuring the API and in the URL section I have put the IP of my machine with port 8080 but I do not receive the tickets. Does this plugin support writting the IP + the port or it only works with port 80? Is there any way to make it work with a different port?

    Example: http://example-ip:8080/api/tickets.json

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SCAND

    (@scandltd)

    3 years, 5 months ago

    Hi!

    It does not matter which port you use. As well as it does not matter if it will be IP-address or domain name – any valid URI is allowed.

    Could you provide screenshots of how you configured our plugin, please?

    Thanks.

    Best regards,
    SCAND team

    Thread Starter danielarroyo98

    (@danielarroyo98)

    3 years, 5 months ago

    Hi! I don’t know how to upload screenshots, here is a link with the screenshot. I have port 8700 open but it only works when I put the machine on port 80. My idea is to have 3 or 4 ostickets in the same virtual machine and put each osticket on a port using docker

    https://gyazo.com/43822feb44a30941cac6af8c0dbd1a23

    Plugin Author SCAND

    (@scandltd)

    3 years, 5 months ago

    Hi.

    I have port 8700 open but it only works when I put the machine on port 80.

    Not sure what this means.

    You should provide the URL which is available from the host where WordPress is installed and the provided URL http://20.238.46.226:8700/ is available for me. So, it should works.

    Could you enable logging option for out plugin, then send contact form and provide the log file?

    Thanks.

    Best regards,
    SCAND team

    Thread Starter danielarroyo98

    (@danielarroyo98)

    3 years, 5 months ago

    Hi,

    I changed the port to 8080 but doesn’t work. You can try to access to http://20.238.46.226:8080/ and it works but the plugin can’t acess. I dont understand why. here is a screenshot of the log:

    https://gyazo.com/e111b85ddce289f12fdd1310051f9b33

    Plugin Author SCAND

    (@scandltd)

    3 years, 5 months ago

    Hi.

    The log shows that your WordPress installation with IP 213.27.255.212 has no access to the host where the osTicket instance is. This is not a plugin problem. It is a communication problem between your servers.

    Please check the firewall settings on the machine with IP 20.238.46.226

    Thanks.

    Best regards,
    SCAND team

Viewing 5 replies - 1 through 5 (of 5 total)

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