Constant issues and poor customer service

  • mipecs

    (@mipecs)


    7 years, 5 months ago

    Whenever Instagram change their API this plugin becomes useless. They even continue selling subscriptions fully aware of it malfunctioning and afterwards, they tell you they will prolong the subscription – I have tried this twice. Last time my existing data and settings didn’t work and they suggested I set up more than 50 feeds again manually. I requested a refund but they refused and tried to negotiate, offering a longer subscription period.

    I would stay away – there are other similar plugins out there.

    • This topic was modified 4 years, 4 months ago by mipecs.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Suzie

    (@suziekh)

    7 years, 5 months ago

    Hello,

    We are very sorry for the inconvenience.

    We can understand your frustration, but these changes are made by Instagram.

    Once again, sorry for the inconvenience.

    Thread Starter mipecs

    (@mipecs)

    7 years, 5 months ago

    Smash Ballon has a working plugin – so it is not like it is impossible to create a workaround. I am just frustrated as I just renewed my subscription for the pro-version one week ago… so complete waste of money and your support just sent me an email saying “we hope you find a workaround – good luck”.

    Plugin Contributor Tigran Nazaryan

    (@progmastery)

    7 years, 5 months ago

    hi @mipecs,

    We are sorry to for this problem. Yes, Instagram has deprecated retrieving hashtag media. However the plugin still works fine with user feed and hashtag filters as well. So only part of its functionality has been closed.

    As for the workaround, we decided to delay the implementation of new Graph API because of other projects with higher priority. We are sorry to say that. You may use other plugins to display hashtag feed.
    Since you are premium user, we are not allowed to provide support here in this forum. Please contact us for refund using this form again and mention this support thread in the message.

Viewing 3 replies - 1 through 3 (of 3 total)

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