User data information

  • Resolved annaknowles

    (@annaknowles)


    4 years, 3 months ago

    Hi,
    I am setting up a new quiz but I can’t add the available fields on the user data information form. I have a list of available fields, and next to it there is the space for active fields but I am unable to drag and drop the fields into it. Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    4 years, 3 months ago

    Dear @annaknowle,

    Thank you for the topic.

    I am really sorry about the issue you are experiencing.

    Please let us know what OS you are currently using and via which browser you are trying to do this so that we can understand what is the possible reason for the issue that occurred for you.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter annaknowles

    (@annaknowles)

    4 years, 3 months ago

    Hi,

    Thank you for your reply.
    I am using MacOS 12.2.1 and the browser is safari.

    Thank you
    Anna

    Plugin Support Jasmine

    (@hyenokian)

    4 years, 3 months ago

    Dear @annaknowles,

    Thank you for your reply and clarification.

    There can be an issue connected to the drag and drop functionality from the Available Fields to the Active fields only in the case of MAC OS with the Safari browser.

    As you have mentioned above, you are currently using it.

    So, please try to check this with another browser (for instance, Google Chrome) and let us know about the outcome.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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