user does not exist

Viewing 10 replies - 1 through 10 (of 10 total)
  • WD Support

    (@wdsupport)

    8 years, 10 months ago

    Hello, @jennywickham!

    Thanks for posting about this problem!
    Seems like there’s a problem with the access token. here’s a solution you can try.

    Instagram occasionally expires access tokens. So please try to revoke access of the plugin from here, and also reset your access token from Instagram Feed WD plugin afterwards.

    Let us know if this helps.
    Cheers!

    Plugin Contributor Tigran Nazaryan

    (@progmastery)

    8 years, 10 months ago

    hi @jennywickham,

    this bug is already fixed. We will release the next 1.2.3 version soon

    thank you!

    Thread Starter jennywickham

    (@jennywickham)

    8 years, 10 months ago

    thanks for your quick replies, so I just sit tight and wait for the new version to be released then to fix it?

    Plugin Contributor Tigran Nazaryan

    (@progmastery)

    8 years, 10 months ago

    We will release it during this week.
    Note please that the fix just displays correct error message, that is “wrong token” instead of “user does not exist”. There is a need to get new token from Instagram in any case.

    Thread Starter jennywickham

    (@jennywickham)

    8 years, 7 months ago

    It appears that the instagram feed is not working again?

    https://powerfitbygrace.com/contact/

    it says the access token provided is invalid

    WD Support

    (@wdsupport)

    8 years, 7 months ago

    Hi,

    Please note, that the access token is provided by Instagram itself. Instagram Feed WD plugin uses it to get data from Instagram API. Unfortunately, the plugin cannot control the access token and related errors in Instagram API.

    However, here’s a solution you can try. Instagram occasionally expires access tokens from time to time. So please try to revoke access of the plugin from here, and also reset your access token from Instagram Feed WD plugin.

    Let me know in case you have further questions.
    Thanks! Have a great day!

    Thread Starter jennywickham

    (@jennywickham)

    8 years, 7 months ago

    I tried the link, but it says this –

    You have not authorized any applications to access your Instagram account.

    Thread Starter jennywickham

    (@jennywickham)

    8 years, 7 months ago

    Also how do I reset my access token from the instagram feed WD plug in?

    Thread Starter jennywickham

    (@jennywickham)

    8 years, 7 months ago

    OK I have just found it, and fixed it, hopefully it doesn’t break again

    WD Support

    (@wdsupport)

    8 years, 7 months ago

    Hi,

    We are happy to hear that issue is solved.

    In the case you will have any questions just drop us a line, we will be happy to assist.

    Thanks. Have a nice day.

Viewing 10 replies - 1 through 10 (of 10 total)

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