Hi Anna Sue – as a premium support subscriber, make sure you initiate support requests through the premium support site. I will see your request sooner and be able to get you a faster response.
Also, I do not support the premium extensions via the ww.wp.xz.cn forums as they are not available on ww.wp.xz.cn. (However, in the User List tab, make sure you have the setting for “profile page” set to the location of the page you have the [wpmem_ul_profile] shortocode on. For more information on settings/configuration, see this page: http://rocketgeek.com/plugins/wp-members/extensions/wp-members-user-list-module/)