User name not saved

  • Resolved atai

    (@atai)


    8 years ago

    Hi

    I have a problem when I create a new account on my account page.
    I enter the email address and the password and this create the new account.
    But when I go on the account details and I insert the information like “Last name” and “First name” and press Save the system do not save these information

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    8 years ago

    Hi there,

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Cheers.

    Thread Starter atai

    (@atai)

    8 years ago

    Hi Amanda,

    many thanks for your quick reply.
    You was right, it was a plugin conflit.
    Identified the plugin once deactivate everything works

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User name not saved’ is closed to new replies.

  • 2 replies
  • 2 participants
  • Last reply from: atai
  • Last activity: 8 years ago
  • Status: resolved