User not getting email

  • Resolved adrummer11

    (@adrummer11)


    2 years, 1 month ago

    There is a recipient on one of our CFF that is not getting an email notification on new submissions. Other recipients are getting them but he is the most important one and needs to be getting them.

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  • Plugin Author codepeople

    (@codepeople)

    2 years, 1 month ago

    Hello @adrummer11

    Please check the spam folder in the email client. However, suppose the recipient is blocking the emails coming from your website. In that case, you can configure any of the SMTP connection plugins distributed for free in the WordPress directory (https://ww.wp.xz.cn/plugins/search/smtp/), and configure it to use the SMTP server in your hosting provider. Please enter the email address used for connecting the SMTP server into the “From” attribute in the form settings.

    Best regards.

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