User Portal

You dont have to assign any role to users for them to receive support. The plugin treats anyone as normal users aside from users specifically designated as support admins, support agents, wordpress admins.

Plugin takes care of login redirection by sending users to login and back from ticket viewing, support desk pages. However it does not modify any login forms or login code.

There are various bugs fixed with various important aspects of plugin and some enhancements in the version that’s going to be released tomorrow. You should wait until the new version is out, and update it before starting using it in production.