User Received Same Message Multiple Times

  • Resolved dmcat

    (@dmcat)


    1 year, 6 months ago

    Hi there,

    My client received a message from a user that a single SMS came through 4 times within the space of an hour. We’re on WP SMS Version 6.9.4.1 and use Twilio as the gateway.

    After reviewing in both the WP SMS and Twilio outboxes/billing it appears it only sent 1 time, and only charged 1 time for this message. Now I’m not sure if it’s happened to more than one user or just them. To note: the last error in our logs related to WP SMS was on Oct 16th, but these messages weren’t sent until Oct 22nd – so I don’t believe it’s connected.

    I’d be curious if you could speak into why this might be happening? Or any possible solutions?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Matthew

    (@mhdizmni)

    1 year, 6 months ago

    Hi @dmcat,

    Thank you for opening this thread!

    Please note that WP SMS logs every message each time an SMS is sent, either failed or succeful. You can export these logs as a CSV file by navigating to SMS > Outbox. This file can help identify any duplicate entries, if there are any. For further assistance, this Microsoft Office guide provides steps to find duplicates.

    From what you described, it appears there are no duplicate entries for that specific message in WP SMS or in Twilio records, which could indicate a technical issue from the service provider’s end.

    We would appreciate it if you could export the logs to verify if there are any duplicates and, if so, when they occurred.

    Lastly, it is highly recommended to keep WordPress and all plugins up-to-date to ensure optimal performance and security. WP SMS is currently on version 6.9.7.

    Looking forward to hearing back from you.

    Thank you!

    Regards

    Thread Starter dmcat

    (@dmcat)

    1 year, 6 months ago

    Hi there,

    Thanks so much for the support and feedback, that’s very helpful. I double checked via the logs and it did only send once, so I reckon we can chalk it up to being an error with the person’s service provider.

    I appreciate the reminder for updating to the latest WP SMS version.

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)

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