Hello,
Can you reach out (if you already have not) via the support tab in the plugin, please? If not, please use the licensed user support form on our support page from our website. We can certainly help you if you reach out to our support department in that fashion. We look forward to hearing from you there if you have not resolved your issue.
**NOTE: To the community – we do not regularly check these support threads. Every once in awhile an admin may pop in, but our support is for paid customers using either the support tab in the plugin, or our online forms found on our website: http://www.wpinventory.com
Thank you!