user role

  • Resolved kiwonuhm

    (@kiwonuhm)


    7 years, 6 months ago

    Hi,
    My web-site is for users marketplace so all customers are have role as customer and vendor. they can sell or buy at the same time – plugin is WC Marketplace

    Basically I setup all users are “support user/vendor/customer to use user role editor plugin. but if try to create a new ticket, the message is “Sorry, support team members cannot submit tickets from here”

    Is it because they have role as a vendor?
    Could you let me know how to fix this issue?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 6 months ago

    Hi:

    If you assign a user any role where they have the edit_ticket security capability they will be assumed to be an agent and therefore will not be allowed to open or manage tickets on the front-end of the site.

    There are special considerations when dealing with multi-vendor marketplaces. We have an article on our website that discusses how to handle this while locking down the sensitive items. But its not something you can do with the free version of the plugin.

    I don’t have the direct link for the article right now but if you go on our site and click the magnifying glass on the upper right and search for “wc vendor”, the first hit should be the article I’m talking about. If you can’t find it I’ll post a direct link later today or tomorrow for you.

    Thanks.

    Thread Starter kiwonuhm

    (@kiwonuhm)

    7 years, 6 months ago

    Hi,
    It’s awesome this kind of instantly reply even in weekend
    Your support is just like plugin name!

    This issue has resolved as you saying to release ‘edit_ticket’
    I thought it is relative to ticket’s owner but it was wrong

    Thanks again
    B.Regards

Viewing 2 replies - 1 through 2 (of 2 total)

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