User role based discount rule doesn’t work

  • Resolved cosmospirit

    (@cosmospirit)


    2 years, 5 months ago

    I set up a super simple user role based discount rule in which there was only one condition which was “User role” tying up with the list of “Subscribers”. I switched off all other rules in order to test run this single rule. My “condition relationship” was also set to “Match Any” (let alone “Match All”). I tried too many times but it just didn’t work at all.

    I also tested it with the original Storefront theme but still the same thing.

    Who would tell what’s up here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • sangeethasrinivasan

    (@sangeethasrinivasan)

    2 years, 5 months ago

    Hey

    Thank you for reaching out to us. This is Sangeetha from Customer Support Team.

    Once we add the User role “Subscriber” as an additional condition, the discount will be applied when we log in with the Subscriber role. Could you please log in as a Subscriber and confirm this by checking the discount?

    If issue still occurs, we recommend you to open a support ticket through the following link: https://www.flycart.org/support and provide us with the below details:

    • Screenshots of discount rules configured
    • Screenshots of cart page indicating the issue you are facing
    • Site URL

    So that one of our support engineers will have a detailed check on this and get back to you with solutions as quickly as possible.

    Looking forward to assisting you on this.

    Thanks
    Team Flycart

    Thread Starter cosmospirit

    (@cosmospirit)

    2 years, 5 months ago

    Yes you are right. It works after the user signing in. Thank you very much!

    On the other hand, is it possible to have an option to allow a user to apply user role based discount without logging in? A use case iclould be like a welcome discount – it’ll be perfect for a user to directly head over to apply the discount as soon as he signs up.

    sangeethasrinivasan

    (@sangeethasrinivasan)

    2 years, 5 months ago

    Hey

    That’s great to know.

    Are you looking to offer discount only for non-logged in users ?

    Can you open a support ticket through the following link: https://www.flycart.org/support and provide us with the below details:

    • A few examples or screenshots elaborating your requirement
    • Site URL

    So that one of our support engineers will better understand your requirement and assist you with solutions as quickly as possible.

    Looking forward to assisting you on this.

    Thanks
    Team Flycart

Viewing 3 replies - 1 through 3 (of 3 total)

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