Users expiring

Resolved Red Giraffe
(@red-giraffe)

2 years, 4 months ago

Hello, I’m having issues with members expiring. “Always auto renew” is set under settings > general. The plan is set on duration: 1 month, and maximum renewals: until cancelled. However after 1 month it changes the user’s status to “Expired” and emails them to let them know their account has expired. How can I stop this?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support ramilbatoy
(@ramilbatoy)

2 years, 4 months ago
Hi @red-giraffe

Have you configured your Stripe payment as per this article?

Also, we recommend that you remove all events from the Stripe webhook except the ones below:
```
customer.subscription.created
customer.subscription.deleted
charge.succeeded
charge.refunded
invoice.payment_succeeded
invoice.payment_failed
```
Please let us know how it goes.
jllbmedia
(@jllbmedia)

2 years, 4 months ago
Dear ramilbatoy (@ramilbatoy)

I have the exact same issue with a daily $1 subscription.

Stripe is still doing the charges on the credit card, but in RCP the subscription has been changed WITHOUT request to Expired like 2 days ago without a reason. Why????

These are the events set in the webhook in Stripe as per one article somewhere in the articles about Stripe in the RCP website:
```
customer.subscription.created

cancel

customer.subscription.deleted

cancel

charge.succeeded

cancel

charge.refunded

cancel

invoice.payment_succeeded

cancel

invoice.payment_failed
```
Thread Starter Red Giraffe
(@red-giraffe)

2 years, 4 months ago

Thank you, I had not configured these webhooks. I have set them up now so let’s see how we get on. Thanks for your help!

jllbmedia
(@jllbmedia)

2 years, 4 months ago

I have but I still had the issue with expiring memberships. I contacted their premium support and they said it could be a misconfiguration between the RCP plugin and Stripe on my end…so I am curious as to what ramilbatoy (@ramilbatoy) advises as he is the expert. Let me know if you figure it out. Thanks.
jllbmedia
(@jllbmedia)

2 years, 4 months ago
Red Giraffe

(@red-giraffe) I think I figured it out!

On my installation I needed to have 2 webhooks (one for WooCommerce and one for RPC). I only had the WooCommerce, so the payment was taken but no communication back to RCP.

I added to the webhook in Stripe
https://my-website-address.com/?wc-api=wc_stripe

and added the calls as above.

After all I have 2 webhooks on the same account.

So far so good.

Try it out and let me know how it goes for you!
- This reply was modified 2 years, 4 months ago by jllbmedia.