Users with Multiple Roles

  • Resolved elric30533

    (@elric30533)


    3 months ago

    Excellent plugin! New to WooCommerce and having some issues. If using a pricing rule for a user with multiple roles (e.g., Administrator and Shop Manager), how will the rule be applied? Also the Support and Contact Support buttons don’t work in the Documentation sidebar in the WooCommerce settings for the plugin.

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  • Plugin Author wpulse

    (@wpulse)

    2 months, 3 weeks ago

    Hi,

    Thank you for your kind words and for using Wholesale & Tiered Pricing for WooCommerce. We’re happy to clarify both of your questions. 1. How Pricing Rules Work with Multiple Roles

    When a user has multiple roles (for example, Administrator and Shop Manager), the plugin applies pricing based on the primary role.

    The primary role is the first role assigned to the user in WordPress.

    • Rules are matched against the primary role only
    • The first matching rule in the rules list is applied
    • Example: If a user has both Administrator and Shop Manager, and Administrator is listed as the primary role, only rules targeting Administrator will apply

    Practical Tip

    If you want a rule to apply to users who have either Administrator OR Shop Manager, create a rule that includes both roles in the User Role selection.

    The plugin fully supports rules that target multiple roles within a single rule. 2. Support and Contact Support Buttons

    You are absolutely correct — the Support and Contact Support buttons in the Documentation sidebar currently do not have links attached.

    This is a bug on our side, and we sincerely apologize for the confusion.

    In the meantime, you can reach us through:

    We will include proper links for these buttons in an upcoming release so they correctly direct users to our support page.

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