I forgot to mention my memory_limit was 256 and I tried increasing it to 368M. The same thing happens.
Hello
do you have this problem for all formats ?
or only for XLS?
thanks, alex
I typically use CSV, but I have the same issue with XLS.
how many orders(total counter) do you see in Preview ?
The Preview times out after a few minutes, leaving a white page that displays “2020” in the top left corner. I was also logged into the server and the I/O usage went from nothing to maxed out.
With export, the page usually ends up in an error/503 or a page not found. Both I/O and Memory show as maxed out on the server. A few times I had to kill processes to clear it.
I have only 14 orders, which are cleared out every Spring. I only have a few plugins, other than Woo Commerce and Woo Bundles and one main shop page. The site functions fine and orders go through fine. I’ve tried a ton of troubleshooting and it’s only this plugin that’s recently causing this. I haven’t exported in a few months so I don’t know when this started.
This is a great free plugin that allows you to really drill down with exports. I really hope there’s a solution. Thanks for looking into it.
Hello
Can you check JS errors?
short guide https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
please, visit >WooCommerce>Status>Logs and review last “fatal-error-xx” file.
thanks, Alex
I had added Query Monitor plugin and as I wait for preview/export it shows “Slow Query” – SC_Order_Export_data_Extractor::get_product_custom_field()
When the white screen displays with 2020 – In Chrome Console it lists:
Failed to load resource: the server responded with a status of 503()
– – admin-ajax.php:1
Failed to load resouce: the server responded with a status of 404 ()
– – admin-ajax.php:1
There are no error files in WooCommerce Logs
I have already checked error logs in server – there are no errors.
I should mention this was happening with PHP 7.3, so I upgraded to 7.4, thinking that might help, but the issue was the same.
please, edit file /classes/core/class-wc-order-export-data-extractor.php
find line
public static function get_product_custom_fields() {
add below it
return array();
Hello
please, ignore my last message!
I don’t see ” SC_Order_Export_data_Extractor::get_product_custom_field()” in my plugin.
What export plugin do you use ?
I’m using this plugin – Advanced Order Export for Woo Commerce
please, share list of active plugins.
it seems another plugin use hooks of my plugin.
I refer to class SC_Order_Export_data_Extractor
RE: The Query Monitor Plugin, where it listed “Slow Query”- that was a typo, it should be WC not SC:
WC_Order_Export_data_Extractor::get_product_custom_field()
Other plugins are:
Coming soon, Contact Form 7, Contact Form 7 Database Extension, MailChimp for WP, Wordfence, Updraft, Avada theme core plugins, Woo Commerce + Bundles (and to troubleshoot, Query Monitor).
Your plugin folder is named Woo Order Export Lite.
thank you!
so please, edit file /classes/core/class-wc-order-export-data-extractor.php
find line
public static function get_product_custom_fields() {
add below it
return array();`
Oh, wow …. I think that did it!
It’s previewing and exporting like it used to.
I will check later today, but this seems to have done it. I’ll mark as solved.
thanks for being so responsive!
