Hi there @itsyourbusinessatl,
Thanks for reaching out! Brevo should provide all of the DNS records you’ll need to add. If they give it to you in your account, you’ll need to add it.
Additionally, please make sure to authorize your server’s IP address in their Security section. This way Brevo knows that your server is allowed to send:
https://help.brevo.com/hc/en-us/articles/5740111683858-Authorize-IP-addresses-for-API-calls-to-improve-security
Beyond those two things, when you try to send a test email, is it showing successful? Or does it throw any errors?
If it’s throwing an error, typically the error will point to where the issue is coming from, so if that is indeed happening, please share the error we’ll be happy to take a look. 🙂
If the email appears to be sending successfully, check your Brevo Transactional log. Sometimes if there is an issue with the account, Brevo will post a message on the transactional log to let you know.
I hope that helps! Have a great day!
Thank you for responding so quickly! Manually adding the IP address almost solved the problem. Finally getting emails, but….
The remaining issue is that the emails are being delivered as junk mail to 3 out of the 4 mailboxes sent the test email. The only mailbox received correctly was a gmail account.
How can I stop that? Thank you again!!
Hi @itsyourbusinessatl,
You’re welcome, happy to help! You can try sending a test email to Mail-Tester:
https://www.mail-tester.com/
They’ll analyze the email and DNS and provide a report on what they’ve found. That should help give some insight into what might be causing emails to land in spam. Sometimes it’s due to IP blacklisting, other times, there might be a DNS issue. If the report shows no issues, it may be related to the emails themselves.
I hope that helps!
For anyone reading this, after trying the steps above, I had to change the From Email in the WP Mail SMTP settings from my personal email to “[email protected]” to get emails to send properly.
