Using CoffeeCup Web Form Builder and WP4.1

  • JustDuckyDesigns

    (@justduckydesigns)


    11 years, 5 months ago

    I have a WordPress site where I’ve used CoffeeCup Web Form Builder to create two forms. These forms have been working fine for the past month or so. Today I had to edit the forms (simply to add a different email address for the form results to get mailed to); once I made the change, I deleted the files for the old form, uploaded the files for the new form, and now the forms don’t work. Here are the links to the two forms:

    http://mainemusicmakers.com/contact-us/
    http://mainemusicmakers.com/booking-info/

    I have contacted CoffeeCup support, and they are telling me it is a WordPress issue.

    One problem we found is that the html that is added to the page seems to be getting changed once the page is viewed. For instance it is changing this line:

    This line is a copy and paste from the WordPress editor (text) page itself:

    <iframe height="701" style="border:none; background:transparent; overflow:hidden; width:100%;"
  id="fb_iframe" src="MMMContactForm1/MMMContactForm1.html">

    This line is a copy and paste from “view source” of the live page:

    <iframe height="701" style="border:none; background:transparent; overflow:hidden; width:100%;"
  id=”fb_iframe” src=”MMMContactForm1/MMMContactForm1.html”>

    How is this extra code getting added? It is not in the WordPress editor, so I can’t remove it.

    Is the CoffeeCup Web Form Builder suddenly not compatible with WordPress 4.1??

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter JustDuckyDesigns

    (@justduckydesigns)

    11 years, 5 months ago

    This is the linke from “view source:

    <iframe height="701" style="border:none; background:transparent; overflow:hidden; width:100%;"
  id=”fb_iframe” src=”MMMContactForm1/MMMContactForm1.html”>
    <a href="MMMContactForm1.php" title="MMMContactForm1">Check out</a>

    Thread Starter JustDuckyDesigns

    (@justduckydesigns)

    11 years, 5 months ago

    That is very bizarre – there are sections in that line which have &#8221 before them, and when I copy and paste it into this box (here on this page) I see it, but as soon as I click “post” they disappear!! What is that all about?

    ywait4ever

    (@ywait4ever)

    11 years, 4 months ago

    Try using the HTML Snippets plugin. I use CoffeCup Web Form Builder too, but I get a different error. When the form is submitted it won’t display the results or re-direct to another page. Instead it giver a server error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Thread Starter JustDuckyDesigns

    (@justduckydesigns)

    11 years, 4 months ago

    I found out what the problem was. CoffeCup tech support had no idea – I actually found it buried in their own help pages.

    When you add a form to a WordPress site that uses Permalinks (it was the Permalinks that caused the issue) you have to change the html markup and not use exactly what is generated by FormBuilder. Here is the link to their website with the info, it is all the way at the bottom of the page under “Hacking the Markup”: http://www.coffeecup.com/help/articles/add-web-form-to-wordpress-blog/

    What worked for me was the very last thing on the page – where it says: “You may also find on some WordPress installations that the full markup will not work. Using a simplified iframe should correct that. Here is an example of what to use:”

    I hope this helps!

Viewing 4 replies - 1 through 4 (of 4 total)

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