Sorry to add to this thread but the solution may be the same as for my problem.
I find that DK PDF cannot exist with plugin FooBox Image Lightbox.
If I deactivate FooBox Image Lightbox it works fine. If it is activated then I too get a blank page. I tried, as an experiment to put the DK PDF button on a page with just a few words of text and I still got a blank page.
Thanks
Tony
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This reply was modified 9 years, 4 months ago by
TonyM2.
Hi AlexDisax, sorry for the delay,
can you post the plugin (Knowledge Base) URL? thanks.
Hi TonyM2,
please create a new ticket with the steps for reproducing the issue.
Thanks,
Emili
Hi AlexDisax,
I can’t access http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/
I don’t have these premium theme and plugin for testing.
blank page means an error in the server so maybe the only way that I can try to help you is via your server error log (you can grab it from your FTP or ask for it at your hosting provider), maybe there we can find the concrete error that points to the root of the problem.
IMPORTANT: don’t copy/paste your server error here (sometimes error logs reveal paths and sensible information about your server), if you want that I take a look, you can send me the error log file to [email protected]
Thanks,
Emili
finally the page loaded but it takes too much time to load:
http://support.plancom.it/knowledge-base/utilizzo-dei-ticket/
first try to disable DK PDF plugin to see if it is causing that the website loads slow.
if DK PDF is not the cause, then I recommend first you to look at why the page is loading so slow.
Thanks,
Emili
Hello Emili
you are right, our site has crashed.
Now we have a new server and our site it’s fast.
I have also upgrade DK PDF plugin but i obtain the same error.
Would you check please now.
Thanks,
Alessandro
Hello Emily
any news for my trouble?
Thanks
Alessandro
