Plugin Support
Jasmine
(@hyenokian)
Dear @nauriskolats,
Thanks for the topic.
In order for us to be able to investigate the issue you are facing, we will need the following information.
Please provide us with your:
- PHP version
- WordPress version
- Popup Box plugin version
Looking forward to hearing back from you.
Thank you.
Hi and thank you for your response.
1) PHP version: 8.3.19
2) WordPress version: 6.8.1
3) Popup Box by Popup Box Team version 7.8.9
Plugin Support
Jasmine
(@hyenokian)
Dear @nauriskolats,
Thanks for the reply.
Please note that you are using an older version of the plugin (7.8.9).
The latest version currently available is 7.9.1.
Please update to the latest version and recheck the issue.
Here is the Update Guide:
https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins
You can make a DB backup before installing the zip file for your safety (you can use UpdraftPlus).
Also, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.
Commercial products are not supported in these forums.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @nauriskolats,
We’re closing this ticket for now as we last heard from you 1 week ago.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.
Thank you.