UTM Event tracker doesn’t track

  • dariayakovleva

    (@dariayakovleva)


    4 months, 3 weeks ago

    Hello,

    I have a problem with the live site, while everything works fine on the dev site. Plugin doesn’t collect data about IP address and UTM parameters for orders, even with IP info token.

    Is WP engine doing something to remove or cache UTM parameters? Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Repon Hossain

    (@reponwp)

    4 months, 3 weeks ago

    Yes, you need to exclude cookie. Please read the warning section from description of this plugin. I copied below text from the description.

    For websites hosted on WP Engine, you must request support to allow the wordpress_utm_event_tracker_session cookie.

    Let me know after checking.

    Thanks

Viewing 1 replies (of 1 total)

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