Hello Brian, good afternoon!
Thank you very much for your time and for reaching out. You are completely right — we did not realize this detail.
For several months, both plugins (v1 and v2) were available on WooCommerce. Internally, we have always used “v2” to refer to the most recent plugin; however, we missed properly clarifying this in our Help Center article. I will reach out to our Technical Writing department to have this reviewed and corrected.
The plugin you need to download is version 1.0.21, which is the one you found. You can access it using the following link:
→ https://es.ww.wp.xz.cn/plugins/sendcloud-connected-shipping/
If you have any further questions or encounter any issues during the installation, please do not hesitate to contact our Sendcloud Support team via [email protected] or directly through your Sendcloud panel.
Once again, thank you for pointing this out.
Wishing you a great end to 2025 and, of course, a Happy New Year!
Best regards,
Sendcloud Team
Mine is showing version 1.0.24 but getting error 500 and not importing orders at all since 5th March. Can someone assist as Sendcloud Support Team aren’t doing anything, its been escalated but nothing seems to be happening
Hello @janinio1964 ,
We’re sorry to hear that the orders are not getting imported and that you receive a 500 error on the integration. If the issue has already been escalated, then it’s best that we follow up there as all the necessary information is already in the ticket.
But to briefly address this, I just checked and I confirm your case is being handled. It would appear that the nature of the 500 error is related to your server blocking the connection to Sendcloud. This is the IP address list if needed to whitelist: https://cdn.sendcloud.com/global-media/public-ips.txt
Please do follow up on this via the support ticket and let us know if IP whitelisting did the trick.
Best regards,
Sendcloud Team
