We have the same problem. Not within every order, but in some cases the amount differs on 0.01€.
Thread Starter
dnlcrd
(@stardeslebens)
Thanks for your feedback, stefanfejfar. Sorry if theres a misunderstanding. For us it’s also not within every order but on a regularly basis. We have a lot of orders so it is occurring every day. And yes for us it’s also a difference of 1 cent, too.
Hope we can get this sorted out, it’s really a problem.
Hello, @stardeslebens @stefanfejfar
please make sure your product prices are 0,00 and not 0,0000. Also please turn off in WooCommerce settings round amounts.
Thank you
Regards
Andreas
Thread Starter
dnlcrd
(@stardeslebens)
Thanks @aweissinpsyde. We have indeed 0,0000 prices coming from a ERP system. We will have to check with the system’s support (JTL) how to turn this off and hopefully this PayPal error will be gone.
Hello @stardeslebens
please keep me in the loop.
Thank you
Regards
Andreas
Hello @stardeslebens and @aweissinpsyde
we turned off the settings to round amounts.
Also in our case JTL is used as ERP.
The prices are net and have four decimals. Prices are transferred net from ERP to WooCommerce. The sales price is maintained with us in JTL ERP.
The following example:
https://wildbienenglueck.de/zubehoer-fuer-nisthilfen/
The product has a gross price of 44.50€, in Woocommerce net 37.3950 arrive. So far so correct. However, there is then a rounding error, which I could not assign so far. At first I noticed it like here in the case only with incorrect Paypal bookings with difference of 0.01€, meanwhile I believe that the problem lies in WooCommerce. It is not the JTL WooCommerce connector – I checked the logs yesterday afternoon with JTL support.
Best
Stefan
Hello @stefanfejfar
The price the clients sees and the price that will be transfered to PayPal might be different like as you said. It could be the frontend price is 40,00 but in the backend 40,0001 has been added as product price.
That means the client will see all the time 40,00 in the checkout or even on PayPal but in the backend WooCommerce will transfer 40,0001 to PayPal and that doenst work.
Here it could be possible that errors appear bc the prices arent correct and as you mention there will be a different in the grand amonut.
I would highly recommend not to use WooCommerce with productprices like that. Also, when WooCommerce transfer the p[rice int he backgound like that 40,0001 PayPal will reject it becauce PayPal does not accept prices like that.
Try to use Product prices with 2 numbers after the comma only.
Regards
Andreas
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