Variable product calculation problem

  • Resolved devvn

    (@devvn)


    5 years, 5 months ago

    Hi Woocommerce support system!!

    I have been approached by customers that were unable to add products to the shopping-cart. All of these customers have iPhones and tried to add varaiable-products to the cart.

    It seems that on certain iPhones (not all models or OS versions) the price is not being calculated after selecting al product options. I have tested this in multiple browsers (Safari, Chrome, Firefox) with the same result.

    I would like to know why this is happening and what i can do to help these customers.

    Thanks for the help in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    5 years, 5 months ago

    Hi there,

    This isnt something that I’m able to replicate on my local testing site. With this in mind, please do the following:

    • Share a copy of your status report found under **WooCommerce > Status**
    • Share the exact link to a product where this is happening;
    • Indicate which phone models & makes as well as the browsers on each where this is happening

    Thanks!

    Thread Starter devvn

    (@devvn)

    5 years, 5 months ago

    Hi,

    Thank you for the quick response.
    The problem is that I do not know the makes and models where this is happening, therefor i also had some issues with replicating the problem myself. I would have to call my cutomers back.
    It seems the calculation is running by javascript which seems to not be triggered on some devices.

    This is a link to one of the products that have this problem:
    https://www.wagenaarpoelier.nl/shop/kalkoen/binnen-scharrelkalkoen/binnen-scharrelkalkoen-uit-frankrijk/

    Thank you in advance.

    3 Sons Development

    (@3sonsdevelopment)

    5 years, 4 months ago

    Hi @devvn,

    Thanks for sending over the link. I tried to see if I could run into any trouble with the product, but it works well for me.

    If you can, find out from your customers about their browser settings. Do they have JavaScript disabled by any chance?

    Let us know what you find out.

    3 Sons Development

    (@3sonsdevelopment)

    5 years, 4 months ago

    Hi @devvn,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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