Variable Product Issue

  • Resolved catchop

    (@catchopcd)


    9 months, 3 weeks ago

    Hello, I found an issue with Variable Products in WooCommerce.
    This only happens when one of the variations is out of stock.

    For testing, I created a product with two variations: Option A and Option B.

    • Option A stock: 10
    • Option B stock: 0

    When selecting Option A on the product page, everything works as expected:
    https://prnt.sc/yIXH8UPiF2n9

    When selecting Option B (out of stock), it also displays correctly:
    https://prnt.sc/DN_gqXro6R93

    The problem occurs when switching back to Option A after first selecting Option B. At that point, Option A cannot be added to the cart, and the Get Notified message still shows up:
    https://prnt.sc/lz8_fLmA04DI

    Clicking Clear fixes it, but that’s confusing and inconvenient for customers.

    Is this the normal behavior of WooCommerce Variable Products?
    If not, does anyone know a solution to this issue?

    You can reproduce the problem here:
    https://www.catchopcd.net/product/variations-test/

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    9 months, 3 weeks ago

    Hi @catchopcd,

    Thanks for sharing the details and the test product link. I ran some tests on my end using the default Storefront theme and the variable product switching works fine. You can see it in action here: https://streamable.com/j8ozti.

    From what I can tell, the “Get Notified” button behavior seems to be tied to your theme, specifically, the Shoptimizer theme. Since your site is cached with FlyingPress, I couldn’t pinpoint the exact code, but that feature looks like it’s part of Shoptimizer’s built-in functionality.

    You can also test as well: https://woocommerce.com/document/how-to-test-for-conflicts/.

    Because it’s unique to your theme, I’d recommend reaching out to the Shoptimizer theme developers. They’ll be best equipped to help you adjust how the button behaves when switching between variations.

    I hope that helps. Let us know if you need anything else.

    Thread Starter catchop

    (@catchopcd)

    9 months, 3 weeks ago

    Thank you for your detailed explanation, Frank.
    I’ll contact the theme developer and provide an update here later.

    I also tested this after disabling the cache plugin but still saw the same, so that shouldn’t be the cause.

    Sai (woo-hc)

    (@saivutukuru)

    9 months, 3 weeks ago

    Thanks for confirming, @catchopcd!

    Since this looks to be tied to your theme and you’re already reaching out to the Shoptimizer developers, I’ll go ahead and mark this thread as resolved on our end.

    If you run into any other issues with WooCommerce itself, please feel free to open a new thread and we’ll be glad to help.

    Best of luck with the theme fix!

Viewing 3 replies - 1 through 3 (of 3 total)

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