• Hi,

    I need help. When an order is placed on my website and the customer proceeds to the payment step, VAT is shown as £0.00. I’ve set it this way intentionally. However, before that, there is a shipping fee of £4.99. In this case, VAT is still shown as £0.00, and no VAT is applied to the shipping either.

    Previously, I had “Shipping – flat rate £4.99”, and VAT was being calculated on that amount (VAT = £4.99), which I believe was incorrect. Now I want to set it up correctly so that:

    • A shipping cost of £4.99 is shown
    • VAT is calculated based on the order total (product price), not just the shipping
    • VAT is displayed and charged properly at checkout

    How can I configure this correctly?

    The page I need help with: [log in to see the link]

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