Hi there!
Thank you for sharing the issue you’re experiencing with adding your VAT number.
To help us better understand, could you please share:
- A screenshot of where you’re adding the VAT number in WooPayments. You can use the following tool to share the screenshot: https://snipboard.io
- The VAT number and country code you’re trying to use (you can mask part of the number if you’d like for security).
- A copy of your System Status Report from WooCommerce → Status → Get system report. Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Thread Starter
nummu4
(@nummu4)
Here you can find a screenshot with the VAT number and the error: https://snipboard.io/JBlcgC.jpg
And here the System status report: https://pastebin.com/unnnC6pS
Hi @nummu4,
Thanks for the screenshot and your systems report.
I checked via VIES VAT validator and it’s actually invalid: https://share.zight.com/geueyjqB.
You might have to double-check your entry or check with the appropriate authorities to be sure your VAT number is valid or expired.
I hope that helps. Let us know if you need anything else.
Hey @nummu4! 👋
I hope you are doing well! I just wanted to pass by to see if you were still facing this issue.
If you do, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there. 🙂
Hi @nummu4 its been a week since we last sent you a message, hopefully, you managed to open a support request with our internal support team. If not please be advised that you can do this here WooCommerce.com > My Account > Support.
We will be marking this forum thread as solved.
