• Resolved yoursnow

    (@yoursnow)


    In the Vendor Pro Dashboard I’m having quite a few issues and vendors are upset… please help!

    I upgraded to the pro version and now having issues.
    In the Settings Tab we see the Store Settings under the “Store” tab but when we click on the “Payments”, “Branding”, “Shipping” or “Social” tab it won’t go anywhere. Vendors can’t add their payment or shipping info.

    Then, under the products tab, there’s a few issues:
    1.) When a vendor tries to add a variable product it now won’t let them add attributes and variations. They click on those tabs and it won’t go anywhere to allow them to put in the info. In fact, all of those tabs don’t work, just like the tab issues I mentioned above.
    2.) one of the vendors had already created a product and now in this pro version they click in to edit their product and it says “No Permission”.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Please use our pro support here: Please include your license key and order number so we can verify your support.

    https://www.wcvendors.com/help/submit-help/

    cheers,

    Jamie.

    Thread Starter yoursnow

    (@yoursnow)

    I tried filling out this form and keep getting this error… please help!!
    “Error: Please try again by clicking the back button on your browser.”

    In the Vendor Pro Dashboard I’m having quite a few issues and vendors are upset… please help!

    I upgraded to the pro version and now having issues.
    1.) In the Settings Tab we see the Store Settings under the “Store” tab but when we click on the “Payments”, “Branding”, “Shipping” or “Social” tab it won’t go anywhere. Vendors can’t add their payment or shipping info.

    2.) Then, under the products tab, there’s a few issues:
    a.) When a vendor tries to add a variable product it now won’t let them add attributes and variations. They click on those tabs and it won’t go anywhere to allow them to put in the info. In fact, all of those tabs don’t work, just like the tab issues I mentioned above.
    b.) one of the vendors had already created a product and now in this pro version they click in to edit their product and it says “No Permission”.

    3.) Is there a place that vendors can each have their own terms or return policy? I was looking for where they could place that.

    4.) Also, when i click on the vendor name in the product its supposed to go to their store page but its going to the shop page instead.

    Thank you,
    Emmie

    -note- this help request has been moved to a support ticket.
    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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