Venue link

  • Resolved Larry

    (@lpint)


    7 months ago

    I don’t think the links to the single venue pages are working. (Or isn’t there a page for individual venues anymore?)

    When I click on the link button (box with arrow) next to the venue name on an event page, it takes me to the all venues list page, rather than the page for that venue.

    When on the all venues list page, when you click on the image of a venue, it just takes you back to the all venues list. If you search for a venue by name, and then click on the venue image, it takes you back to the all venues list, rather than the page for that venue.

    Running Version 4.1.9.0

    • This topic was modified 7 months ago by Larry.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support epsupport1

    (@epsupport1)

    7 months ago

    Thank you for reaching out and sharing the details.

    We’ve checked this functionality on our end and found the venue links to be working correctly. To help identify what might be causing the issue on your site, please try temporarily deactivating all other plugins/extensions except EventPrime and then check again.

    If the issue persists after doing so, please let us know, and we’ll investigate further.

    Thread Starter Larry

    (@lpint)

    7 months ago

    Thanks for the reply. It led me to the problem. A while back, you had me turn on “pretty urls” on the SEO setting page to solve another issue I was having. With pretty urls turned on, the venue links did not work. With it off, they did work. The “event sites subdirectory” was set to “venue” rather than “venues”, With this change, the links to the venues are working again. I’m guessing I entered the wrong value when I enabled the pretty urls. (In my defense, the other subdirectory names are all singular.)

    Thanks again for your always great help.

    Thread Starter Larry

    (@lpint)

    7 months ago

    Apparently I spoke too soon. I must not have flushed the caches between tests or something, because the links to the individual venue pages are not working again. I did some more careful testing to confirm that the links work when pretty urls are turned off and they do not work with pretty urls turned on.

    Pretty urls are currently turned on. If you go to the venues list on my website https://mn-act.net/links/venues/ and click on any venue it just refreshes the page and does not display the selected venue page. (With pretty urls turned off this works as expected.)

    I will setup a staging area, verify the problem there and then disable all other plugins and test again. I will get back to you shortly.

    • This reply was modified 7 months ago by Larry.
    Thread Starter Larry

    (@lpint)

    7 months ago

    I setup a staging area. I deactivated all plugins except EventPrime. I set the theme to Twenty Twenty-Four. I tested the venue links with the same results. With pretty urls off, the links to the individual venue pages all work. With pretty urls turned on, I cannot get an individual venue page to come up. The venues page in the staging area is: “https://staging.mn-act.net/links/venues/“.

    With pretty urls turned off, here’s what a link looks like: “https://staging.mn-act.net/links/venues/?venue=426“. With pretty urls turned on, here’s what a link to that same venue looks like: “https://staging.mn-act.net/venues/125live/“. (That is the correct slug for that venue.)

    Most of the venues were created when pretty urls were turned off. So I tested with a venue that I added this morning, when pretty urls were turned on. I thought maybe that link would work (with pretty urls tuned on), since it was created with pretty urls turned on. No such luck. It does not work either. In the staging area, with pretty urls turned on, I created a new venue (aaa test). It comes up on the venues list page, but clicking on it does not take me to that venue’s page.

    How do I determine what the “Event Sites Subdirectory” value should be? (I’m thinking – hoping – that might be the problem.) I have tried “venue” and “venues” with no change in the problem.

    • This reply was modified 7 months ago by Larry.
    Plugin Support epsupport1

    (@epsupport1)

    6 months, 3 weeks ago

    Hi @lpint,

    We have forwarded this to our testing team and will update you as soon as possible.

    Plugin Support epsupport1

    (@epsupport1)

    6 months, 3 weeks ago

    Hi @lpint ,

    There might be parent–child pages created, which could be causing the issue. Please set the Venues page as the main page and check if the error is resolved.

    Could you please confirm once you’ve tried this?

    Thread Starter Larry

    (@lpint)

    6 months, 3 weeks ago

    I have confirmed that making the venues page a main page (not a child page) resolves the issue.

    Thank you for your always great support.

    Larry

    Plugin Support epsupport1

    (@epsupport1)

    6 months, 2 weeks ago

    @lpint ,

    Thank you for bringing this issue to our attention. We appreciate your feedback, and we want to assure you that we are committed to resolving this issue in our upcoming releases.

    Your input is valuable to us, and we look forward to delivering an improved experience in the future.

Viewing 8 replies - 1 through 8 (of 8 total)

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