Hey @coolhatwebdesign,
Thank you for reaching out to us.
By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure.
Basically the goal here is to revert back to a bare WordPress installation by deactivating all other plugins one by one to see if the problem persists.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Cheers
Hi @geoffbel,
I had tried deactivating plugins and also switching to a different theme (a default WP theme) but I saw no difference. However, I’ve found that when I start an event from scratch, I can get the venue to save in that instance. Older events also have retained their Venue values fine. This may have been a case of one errant Event post not behaving properly, but it’s still a bit baffling why Venue of all things simply wouldn’t save on the back end, nor would it display on the front end.
I don’t see any Events template customizations in my theme folder (this is a child of twenty fourteen with some modifications, I did not write the child theme originally as I was brought on the project later). The functions do not contain any mods for Event Calendar either.
I’d say this is “resolved” since just starting a new event seems to work.
