Verification emails

  • Resolved Bill White

    (@chipur)


    2 years, 8 months ago

    Not receiving WP verification emails. Don’t know whether it’s this plugin or OceanWP theme, but gotta’ start somewhere. Wasn’t receiving verification emails when logging in to OWP. Read up and decided to use WP Mail SMTP. Activated, received test email, so I thought I was good. Even received an email from Wordfence: Admin Login Alert. Still no verification emails from OWP. Again, had to start somewhere. Ideas will be appreciated. Thank you…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    2 years, 8 months ago

    Hi, @chipur!

    Thanks for getting in touch!

    Since you’ve mentioned that the test email was sent and received successfully, it means that the WP Mail SMTP plugin is configured properly.

    It looks like these specific emails (WP verification) aren’t triggered to send.

    To check this, you can use the WP Mail Logging plugin as a companion tool. If in the WP Mail Logging logs you won’t see these emails, it means that they were not even triggered to send by the initiator (other plugin or theme).

    In this case, please, reach out to the plugin or theme support that is triggering the sending of those emails. They’d hopefully be able to help.

    Kind regards.

    Thread Starter Bill White

    (@chipur)

    2 years, 8 months ago

    Thank you, Victoria…

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Verification emails’ is closed to new replies.