Version: 14.13 – No activity

  • Resolved ricoeastwood

    (@ricoeastwood)


    1 year, 1 month ago

    I updated the plugin on April 1st. After this update, this plugin no longer registers visitors and other statistics. I have already deactivated and reactivated it, unfortunately this did not bring any change. Nothing else has changed on the website.

    Version: 14.13

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mehmet

    (@gandomi)

    1 year, 1 month ago

    Hi @ricoeastwood ,
    Thank you for reaching out to us.

    After updating WP Statistics, some settings may have reverted to default. Please check and adjust if needed:

    • Filtering & Exceptions (Statistics > Settings > Filtering & Exceptions)
    • Bypass Ad Blockers (Statistics > Settings > General > Tracker Configuration)
    • Do Not Track (DNT) (Statistics > Settings > Privacy & Data Protection > User Preferences)
    • Main IP Detection Method (Statistics > Settings > Advanced Options)

    Enable & Share Error Logs

    1. Edit wp-config.php and add:
      define('WP_DEBUG', true);
      define('WP_DEBUG_LOG', true);
      define('WP_DEBUG_DISPLAY', false);
      @ini_set('display_errors', 0);
    2. Save and visit some page in your website.
    3. Find logs in wp-content/debug.log and share relevant entries with us.
    4. Disable logging afterward by setting WP_DEBUG to false.

    Network Request Check

    1. Open Developer Tools (F12) > Network tab.
    2. Search for hit and check wp-json/wp-statistics/v2/hit
    3. Ensure the Status Code is 200 OK

    I look forward for your response

    Best regards,
    Mehme

    Amir

    (@amirfallah)

    1 year, 1 month ago

    Hi @ricoeastwood

    I just wanted to follow up and ask – has the issue been resolved since your last message? Is WP Statistics now tracking visits and other data correctly?

    If not, let’s go through a few things that could help identify and fix the issue:

    Could you please let us know if you’re using any caching plugins or a CDN on your site? If so, please make sure to clear all layers of cache (including server, plugin, and browser cache).

    If you’re using a caching plugin that has JavaScript file combination enabled, try temporarily disabling that option and check if the issue gets resolved. It’s possible there may be a conflict affecting the tracker functionality.

    There might be an issue with the tracker on your site. We have a complete troubleshooting guide that can help you debug the tracker performance here:
    https://wp-statistics.com/resources/troubleshoot-the-tracker/

    Also, please go to Statistics – Settings – General, click on Open Debugger, and check if both Tracker.js Status and Hit Endpoint Status show as Successful.

    If the problem still persists, please share your site URL with us so we can check the tracker behavior from our end.

    We’re here to help you get this issue fully resolved. Just let us know the results of the checks above, and we’ll assist you further.

    Best regards,

    Matthew

    (@mhdizmni)

    1 year, 1 month ago

    Dear @ricoeastwood,

    I’m pleased to inform you that the issue with the Bypass Ad Blockers feature has been resolved in version 14.13.1.

    This update should also resolve the problem with data tracking.

    Please update the plugin and let us know if everything works fine.

    — Matthew

Viewing 3 replies - 1 through 3 (of 3 total)

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