@brookswebdesign
Can you please contact us at “[email protected]” and send us screenshot of popup , we will communicate with you there.
We will need some more details about this issue.
Thanks,
Team Icegram
Hi there admin! Please take few minutes and view this thread. I have notified regarding a bug or issue in icegram version 1.9.1:
https://ww.wp.xz.cn/support/topic/help-bug-in-version-191-icegram?replies=1
@icegram
I just sent you an email with 2 screenshots of the popup before and after plugin update.
Early this morning I activated the plugin again and reviewed the settings. The Lazy load box was checked and I unchecked it to see if that would help. It actually does, as the popup looks good now.
However, I prefer to check the lazy load box to improve my website load speed. I’m hoping this information may help you resolve this issue quicker.
Cheers
I’m working on my site over the weekend and decided to change the popup settings checking the box so it only appears once on the site.
When I visited the site to make sure that setting was working, the popup is messed up again as per my initial report of this issue. It’s missing the MailChimp fields, and the button is huge and overlaps the content area.
I already sent you screenshots and received your reply that you are working on it.
I just want to update this ticket to advise that I deactivated the plugin for now since it’s not working.
Cheers,
I received the patch for my site, uploaded it and the popup is working great.
Thanks so much for sending me this fix in advance of the next plugin release.
Awesome customer support!!
Cheers
Sorry but I need to open this ticket again.
I just tried creating a new popup and am running into the same issue of the button being too large and overlaying the image.
This popup does NOT use MailChimp form, it’s just text with a button that links to an external page.
The patch you sent me is still in place.
I sent you a screenshot via email.
Cheers,
