Hello,
Please login as administrator and visit ticket list page in dashboard backend.
You will see database upgrade process required.
Please complete the process and it will start working normal.
@supportcandy Thanks for your kind reply, won’t it change anything about the other plugins and the functionality of the site? Excuse the question, but I’m not very practical and I don’t want to cause damage to the site which now works perfectly.
Thank you.
Not at all, it will just upgrade database tables for SupportCandy and no other plugin or theme gets affected.
Still, you should backup website before updating any plugin or theme in general so that you will always have chance to revert back.
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This reply was modified 7 years, 2 months ago by
SupportCandy.
I did and now it works perfectly. You have been very kind and professional. Congratulations again for the plugin.
Thanks.
Bonjour, pouvez vous m’expliquer comment mettre à niveau les tables de base de données. Ou et comment le faire ? merci
@helene35200 Please login as administrator and visit ticket list page in dashboard backend /wp-admin.
You will see database upgrade process required.
Please complete the process and it will start working normal.
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This reply was modified 7 years, 1 month ago by
calle81.
par quoi compléter le processus… je ne vois rien de tel sur le tableau de bord
Hello @helene35200,
Can you please create a ticket on our website so that one of our support agent will help you there?
Please provide URL of this topic for reference.
Bonjour, j’ai envoyé un ticket cependant la réponse m’a renvoyé via cette discussion, j’ai réenregistré tout le processus et toujours rien
