Version 2.19.15 – Image Gallery Issues | ww.wp.xz.cn

Resolved RPittam
(@rpittam)

7 months, 3 weeks ago

This page has a spectra image gallery. After the latest update this and a few other pages failed to display one or more images on the gallery, when nothing had been done to the page, or media library contents. The page showed a sort of cannot-find-image icon. Editing the page and re-joining the image then another save of the gallery, then saving pages has rectified the issue, but no idea how it came about, aside from your update coincidence.

Just thought i should let you know.

Richard.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Mohsin Ghouri
(@mohsinbsf)

7 months, 3 weeks ago

Hi @rpittam,

Sorry for the inconvenience caused to you.

You can resolve your issue by turning off file generation from the Spectra dashboard (https://wpspectra.com/docs/file-generation/) and clearing all the caches including the server-side cache.

Please try and let me know how it goes.

Have a nice day!

Thread Starter RPittam
(@rpittam)

7 months, 3 weeks ago

I have never had file Generation switched on.

Thanks

richard.

Mohsin Ghouri
(@mohsinbsf)

7 months, 2 weeks ago

Hi @rpittam,

Sorry for the inconvenience caused to you.

I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can check your site configuration and assist you.

Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Version 2.19.15 – Image Gallery Issues’ is closed to new replies.

3 replies
2 participants
Last reply from: Mohsin Ghouri
Last activity: 7 months, 2 weeks ago
Status: resolved