Version 2.9.12 update failed

  • Resolved mmcglynn

    (@mmcglynn)


    6 years, 2 months ago

    Authorizer: 2.9.12
    WordPress: 5.3.2
    Host: Pantheon

    Attempting to update the plugin, we got:
    “The application did not respond in time.”

    Page refresh causes the following error.

    Warning: require_once(/srv/bindings/XXX/code/wp-content/plugins/authorizer/src/authorizer/abstract-class-static-instance.php): failed to open stream: No such file or directory in /srv/bindings/XXX/code/wp-content/plugins/authorizer/authorizer.php on line 24 Fatal error: require_once(): Failed opening required '/srv/bindings/XXX/code/wp-content/plugins/authorizer/src/authorizer/abstract-class-static-instance.php' (include_path='.:/usr/share/pear:/usr/share/php') in /srv/bindings/XXX/code/wp-content/plugins/authorizer/authorizer.php on line 24

    When attempting to upload the zip file, downloaded directly from the WP Repository, from the Add New->Upload Plugin (after deleting the plugin via admin interface) we got:

    “The application did not respond in time.”

    A refresh seems to have the new plugin available, but deactivated. Upon activation, all settings are gone.

    Attempting to update manually via SFTP gave us a combination of “Filename too long” and the inability to create a new folder on the remote host.

    We could not duplicate the lengthy filename issue anymore but are mentioning nonetheless.

    We can’t proceed with the update.

    • This topic was modified 6 years, 2 months ago by mmcglynn. Reason: Sanitizing error
    • This topic was modified 6 years, 2 months ago by mmcglynn. Reason: Added a word
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Paul Ryan

    (@figureone)

    6 years, 2 months ago

    Might be worth checking with Pantheon on this one. Best guess is it’s related to our upgrade to version 2 of the google-api-php-client, which has a whopping 6,694 files. We’ve seen some servers take awhile to extract those files from the zip archive, and it’s possible Pantheon is timing out before finishing.

    Authorizer 2.9.4 was when the Google library was updated, so you can also try to see if version 2.9.3 installs ok. Here’s the direct link for that one:
    https://downloads.wp.xz.cn/plugin/authorizer.2.9.3.zip

    Thread Starter mmcglynn

    (@mmcglynn)

    6 years, 2 months ago

    Makes sense. We’ve been running the plugin for quite awhile and this is first update issue we’ve had.

    Thread Starter mmcglynn

    (@mmcglynn)

    6 years, 2 months ago

    How about a lighter weight version for CAS users, or a add-on model?

    • This reply was modified 6 years, 2 months ago by mmcglynn.
    Plugin Author Paul Ryan

    (@figureone)

    6 years, 2 months ago

    Let me see if I can package the Google library as a zip file itself, and then use WordPress’s own file management tools to extract it during plugin installation/update.

    Plugin Author Paul Ryan

    (@figureone)

    6 years, 2 months ago

    Eh, on second thought, that would still run us into the same problem (extracting 6k+ files via WordPress filesystem functions).

    Here’s another thought. You can simply remove the vendor/google-api-php-client-v2/ folder, and then upload it to your server (either via sftp, or by zipping it up again and uploading the zip file). The plugin will continue to function, it’s just that the “Sign in with Google” button won’t do anything if you have Google Logins enabled.

    Thread Starter mmcglynn

    (@mmcglynn)

    6 years, 2 months ago

    Thanks, we’ll consider that. We are going to take another run at today in our scheduled update.

    Plugin Author Paul Ryan

    (@figureone)

    5 years, 9 months ago

    FYI, we’re looking into this one again; I found that someone reported the issue to the Google team maintaining google-api-php-client:
    https://github.com/googleapis/google-api-php-client/issues/1867

    Plugin Author Paul Ryan

    (@figureone)

    5 years, 9 months ago

    We’ve released Authorizer version 2.10.0 with an updated google-api-php-client library (2.2.4 => 2.7.1) and removed ~12k files from the vendor/google/apiclient-services directory.

    Hopefully this helps with the updates! Let us know if you run into any issues with Google sign-ins.

Viewing 8 replies - 1 through 8 (of 8 total)

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