Version 3.26.2 still throwing critical error

  • Resolved LoriT

    (@lteachum)


    1 year, 5 months ago

    I am a website designer and use templates from Themeforest.

    Your update 3.26.0 & 3.26.1 threw a critical error on a couple of my websites. 3.26.2 seems to have fixed one of them, so thank you for that.

    (Also, Elementor editor doesn’t open. It just turns and turns).

    I would be more than happy to work with you, update, provide links, and show you, so you can make repairs. Please let me know how I can help.

    • This topic was modified 1 year, 5 months ago by LoriT.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nemanja

    (@nemanjat)

    1 year, 5 months ago

    Hi @lteachum

    Thank you for contacting Elementor Support. Can you please review the server PHP error logs and send us the relevant records for this critical error, including the stack trace?

    Thank you!

    Nemanja

    (@nemanjat)

    1 year, 5 months ago

    @lteachum we are still waiting for your reply to provide error stack trace for your problem.

    Thread Starter LoriT

    (@lteachum)

    1 year, 5 months ago

    @nemanjat I had also messaged the developer of the Elementor theme. They updated a core theme plugin and had me update it. Once i did that it remedied the issue. The website is functioning correctly now.

    Let me know if you need any other information that can help you.

    Richard from Elementor

    (@richardk23)

    1 year, 5 months ago

    Hi @lteachum Thank you for letting us know and I am glad the issue is resolved. To ensure compatibility, theme updates are often required.

    If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to help.

    Have a nice and productive day!

Viewing 4 replies - 1 through 4 (of 4 total)

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