• Resolved garrywilliams

    (@garrywilliams)


    WordPress version 6.9.1, PHP version 8.2.30

    Updating the plugin to version 3.5.16 causes the following critical error on the site :

    Error Details

    =============

    An error of type E_ERROR was caused in line 12 of the file /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php. Error message: Uncaught Error: Failed opening required '/usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/includes/fbcollection.php' (include_path='.:/usr/share/php') in /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php:12

    Stack trace:

    #0 /usr/www/users/jamclxydhd/wp-content/plugins/facebook-for-woocommerce/facebook-for-woocommerce.php(153): require_once()

    #1 /usr/www/users/jamclxydhd/wp-includes/class-wp-hook.php(341): WC_Facebook_Loader->init_plugin('')

    #2 /usr/www/users/jamclxydhd/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)

    #3 /usr/www/users/jamclxydhd/wp-includes/plugin.php(522): WP_Hook->do_action(Array)

    #4 /usr/www/users/jamclxydhd/wp-settings.php(593): do_action('plugins_loaded')

    #5 /usr/www/users/jamclxydhd/wp-config.php(107): require_once('/usr/www/users/...')

    #6 /usr/www/users/jamclxydhd/wp-load.php(50): require_once('/usr/www/users/...')

    #7 /usr/www/users/jamclxydhd/wp-admin/admin-ajax.php(22): require_once('/usr/www/users/...')

    #8 {main}

      thrown
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    Hi @garrywilliams – sorry about the delay.

    Can you try the following:

    • Temporarily disable all cache plugins and clear the cache
    • Reinstall and re-connect the plugin

    If the issue persists, please share your System Status report, the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    Hi @garrywilliams – just wanted to follow up and check if you are still experiencing this issue?

    If so, please try the following:

    • Temporarily disable all cache plugins and clear the cache
    • Reinstall and re-connect the plugin

    If the issue persists, please share your System Status report, the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin.

    Kind regards,
    Marija

    Thread Starter garrywilliams

    (@garrywilliams)

    Thank-you, I updated to 3.6.0 and that seemed to fix the error.

    Plugin Support Marija

    (@marijastuntcoders)

    Thanks for letting us know @garrywilliams !

    Please feel free to reach out again, should you need any further assistance with the plugin.

    Kind regards,
    Marija

Viewing 4 replies - 1 through 4 (of 4 total)

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