Version 4.2.5 problems

Resolved Growltiger
(@growltiger)

6 years ago

I have four websites, all using Customizr. All running latest version of WordPress.
I just upgraded them all from 4.2.4 to 4.2.5.
The result for three of them was a big problem. All images vanished, displaying blank space instead. The slider on the home page never loaded.
The fourth site was OK. That one has a child theme active (the others don’t), perhaps that is a clue.
I have reverted them all quickly, and they are all working perfectly again with 4.2.4.
Hope this info helps.

Viewing 12 replies - 1 through 12 (of 12 total)

Theme Author presscustomizr
(@nikeo)

6 years ago

OK thanks for reporting this problem.
Do you use cache plugins on the 3 sites that had issues ?

Thread Starter Growltiger
(@growltiger)

6 years ago

No cache plugins on any of them.

Theme Author presscustomizr
(@nikeo)

6 years ago

OK. I think I found the source of the problem.
Do you have deactivated the option for lightbox images in the customizer > Global settings > Lightbox effect on images ?

Thread Starter Growltiger
(@growltiger)

6 years ago

The “Lightbox effect on images” setting is turned on.

Theme Author presscustomizr
(@nikeo)

6 years ago

OK. Can you share the url of one of the websites that broke ?

Theme Author presscustomizr
(@nikeo)

6 years ago

OK the latest version of the theme should fix your problem.
Let me know if you’re still getting any troubles.
Thanks 🙏

Thread Starter Growltiger
(@growltiger)

6 years ago

That has not fixed it. Here is a page that should have a photo, running 4.2.6
https://www.jamesdangelomusic.com/biography/

Theme Author presscustomizr
(@nikeo)

6 years ago

This site runs 4.2.5

Theme Author presscustomizr
(@nikeo)

6 years ago

I meant run 4.2.5. Updating it to 4.2.6 should fix the issue.
(You might need to clear your browser’s cache ).

Thread Starter Growltiger
(@growltiger)

6 years ago

Sorry, you are right. It is now on 4.2.6 and works perfectly.
Many thanks.

Theme Author presscustomizr
(@nikeo)

6 years ago

Great 👍.
Thank you again 🙏 for reporting it, many users could have experienced the same problem.
Set as resolved

Thread Starter Growltiger
(@growltiger)

6 years ago

All four sites now upgraded and working perfectly.
Very resolved!

Viewing 12 replies - 1 through 12 (of 12 total)

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