Version 7 continued issues

  • Resolved poorexyz

    (@poorexyz)


    5 years, 1 month ago

    Hi, I’m continuing to have issues with the latest version of Directorist with the theme and extension not updating or installing correctly.

    I am installing them as instructed via Directory Listings/ Themes & Extensions . However they will not update, causing my website not to work. Users can’t select plans, add listings or pay for anything. It was working brilliantly before this update.

    If I press update or install next to to DList Theme or any extension it says ‘updating/ installing’ but then it doesn’t work and it just reverts back to telling me I need to install or update it.

    After over a month and many emails to the technical help desk I am getting no progress rendering my website unusable. The responses can take over a week come and are unsatisfactory.

    The page I need help with: [log in to see the link]

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  • buggybug

    (@buggybug)

    5 years, 1 month ago

    as a fellow directorist user, i can feel you
    they have not replied to my email from last week
    the bug and issues are out of places
    i relied too much from directorist

    Plugin Support Rafiz Sejim

    (@rafizsejim)

    5 years, 1 month ago

    Greetings @poorexyz

    Sorry for the delayed response. Unfortunately, we are not allowed to talk about the paid theme, extensions, feature here.

    Updating the extensions will resolve the issues. So, I would request you to mention the name you created the ticket with so I can have someone to take care of your issues urgently.

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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